HelmTech Marine LLC

Privacy Policy

Effective Date: September 24, 2026

HelmTech Marine LLC ("HelmTech," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, receive an estimate, or otherwise interact with HelmTech.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with HelmTech, we may collect information such as:

  • Name and contact information;

  • Email address and telephone number;

  • Vessel name, make, model, year, location, and other vessel information;

  • Information about marine electronics, electrical systems, equipment, and services;

  • Service requests, project details, estimates, invoices, and work history;

  • Information you provide when communicating with us by email, telephone, text message, website forms, or other methods;

  • Payment and billing information, as processed through our payment providers;

  • Photographs or other documentation relating to your vessel or service work; and

  • Information automatically collected when you use our website, such as IP address, browser type, device information, pages visited, and general website usage information.

We generally do not need sensitive personal information to provide our services. Please do not provide sensitive personal information through our website unless it is reasonably necessary for your request.

2. How We Use Information

We may use information we collect to:

  • Respond to inquiries and service requests;

  • Prepare estimates, proposals, and work orders;

  • Schedule and perform services;

  • Communicate with customers regarding projects and appointments;

  • Process payments and maintain business records;

  • Provide customer service and technical support;

  • Maintain service and warranty records;

  • Diagnose and document marine electronics and related systems;

  • Improve our website, services, and customer experience;

  • Send service-related communications;

  • Send marketing communications when permitted by law and, where required, with your consent;

  • Protect our business, customers, website, and systems from fraud, abuse, or unauthorized activity; and

  • Comply with legal, regulatory, accounting, and other legitimate business requirements.

3. Website and Automatically Collected Information

When you visit our website, certain information may be collected automatically through standard web technologies such as cookies, analytics tools, pixels, or similar technologies.

This information may include your IP address, browser and device information, approximate geographic information, pages viewed, referring website, and information about how you interact with our website.

We may use this information to understand website traffic, improve website performance, measure advertising effectiveness, and improve our services.

You may be able to control certain cookies or similar technologies through your browser or device settings.

4. Service Providers and Third Parties

HelmTech may use third-party companies and service providers to operate portions of our business. These may include providers for:

  • Website hosting and management;

  • Customer relationship and job management;

  • Scheduling and communications;

  • Payment processing;

  • Accounting and bookkeeping;

  • Email and text communications;

  • Advertising and marketing;

  • Website analytics;

  • Cloud storage and business software; and

  • Other business functions.

These providers may have access to information reasonably necessary to perform services on our behalf. We expect service providers to handle information in accordance with applicable law and their own privacy policies.

HelmTech does not sell your personal information as a standalone product.

5. Payments

Payments may be processed through third-party payment processors. HelmTech generally does not receive or store complete credit or debit card numbers.

Payment processors may collect and process payment information according to their own privacy policies and terms.

6. Communications

If you contact HelmTech by telephone, email, text message, website form, or other communication method, we may retain those communications as part of our business and service records.

We may contact customers regarding estimates, appointments, service updates, invoices, warranty matters, and other communications related to an existing or requested service.

Where permitted by law, HelmTech may also send promotional or marketing communications. You may request that we stop sending marketing communications at any time.

7. Information About Vessels

Information about a customer's vessel may be collected and retained as necessary to provide services.

This may include vessel identification information, equipment lists, system configurations, photographs, wiring information, installation diagrams, service history, and related technical information.

Such information is generally used to provide, document, and support services and is not intended for public disclosure.

8. Photos and Service Documentation

HelmTech may photograph equipment, wiring, installations, and work areas for purposes of documentation, troubleshooting, warranty support, service records, and quality control.

HelmTech will make reasonable efforts to avoid unnecessarily including personal information in service photographs.

HelmTech will not intentionally publish identifiable photographs of customers or their private property for marketing purposes without appropriate authorization.

9. How We Share Information

HelmTech may disclose information when reasonably necessary to:

  • Provide requested services;

  • Process payments;

  • Coordinate with manufacturers, marinas, boatyards, contractors, or other service providers;

  • Respond to customer requests;

  • Protect the rights, property, safety, or security of HelmTech or others;

  • Prevent fraud or unauthorized activity;

  • Comply with legal obligations, court orders, or lawful governmental requests; or

  • Complete a business transaction involving HelmTech's assets or operations.

HelmTech does not sell customer personal information to data brokers.

10. Data Security

HelmTech uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.

11. Data Retention

HelmTech may retain information for as long as reasonably necessary to provide services, maintain business and financial records, administer warranties, resolve disputes, comply with legal obligations, and satisfy legitimate business purposes.

Different types of information may be retained for different periods.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

HelmTech is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party service before providing personal information.

13. Children's Privacy

HelmTech's website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

14. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the ability to request access to, correction of, or deletion of certain information.

You may also request that HelmTech stop sending you promotional communications.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

15. Pennsylvania and Other Applicable Laws

HelmTech is based in Pennsylvania and serves customers in multiple states. Privacy rights and requirements may vary depending on where you reside.

Where applicable law provides privacy rights greater than those described in this Policy, HelmTech will comply with those requirements.

16. Changes to This Privacy Policy

HelmTech may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

The updated Privacy Policy will be posted on our website with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

HelmTech Marine LLC
Email: Info@helmtechmarine.com
Phone: (410) 343-9138
Website: www.helmtechmarine.com